Chargebacks

Pomelo's Chargebacks service is a comprehensive service designed to facilitate and optimize the management of chargebacks in payment transactions made through the platform.

What is a Chargeback?

A chargeback is a request for a refund of a payment made through the Pomelo platform.

Chargeback States

All chargebacks have a status field, which represents where they are in the management process:

Available States

• PENDING: The chargeback is in pending status
• UNDER_EVALUATION: A preliminary analysis of the chargeback is being carried out and more information is needed to continue with the dispute
• DISPUTE_OPEN: The transaction dispute has been opened with the brand (Mastercard or Visa) and the response is being awaited
• DISPUTE_REJECTED: The dispute was rejected by the brand, as the transaction does not meet the requirements to be disputed
• DISPUTE_WON: The dispute was won in favor of the issuer
• DISPUTE_LOST: The dispute was lost; responsibility remains with the issuer or the cardholder
• DISPUTE_NOT_PROCESSED: The chargeback could not be processed given the payment characteristics
• TRANSACTION_NOT_PRESENTED: The transaction has not yet been presented by the acquirer, so a chargeback cannot be requested